FAQ

We offer bespoke experiences fine tailored to each one of our clients needs! To make sure you're getting the best possible price, please feel free to send in an inquiry and a Customer Success manager will reach out within 1 business day!

With Covid-19, AirBnb has released new cleaning guidelines to ensure the health and safety of all guests and hosts! As a company specializing in short-term rental properties, we have developed our cleaning process around AirBnb's 5 step model to guarantee satisfaction and compliance! We make sure that every inch of your rental property is deep cleaned, sanitized and double-checked to ensure complete peace of mind when visiting. For more information about Airbnb's 5 step enhance cleaning process please visit this link: https://www.airbnb.ca/help/article/2809/what-is-airbnbs-5step-enhanced-cleaning-process

By developing our methods of cleaning alongside AirBnb's enhanced protocols; we have had the ability to adapt and change to these trying times. While most cleaning companies offer a 'deep clean' process only at the first cleaning, each time our cleaners enter your property we will make sure to deep santize and clean each and every area. Meaning, you want to provide the best possible stay for your guests, and all of that starts with a great clean. Trust us and make sure that your guests are happy, safe, and each time they leave the property is reset as if it were the first time! Turn your rental property into a dream stay and make sure everytime a guest enters, they come into a freshly reset and deep cleaned place to call home.

All of our cleaners come completely prepared with all the necessary cleaning equipment and supplies. Rest easy knowing we go out of our way to use the best and safest cleaning supplies. All of our products are eco-label certified and allow only the best of materials to be used in santizing and cleaning your property. With our professionally trained and certified cleaers; we ensure that each time we leave your unit, it will be fresh with a Mother's Touch.

The government of Ontario requires that cleaners have sufficient liability coverage should the need arise. As such, we at Mother's Touch are compliant with all regulations, are insured, have all our cleaners ceritfied and background checked so that we can stand confident that we will provide you with the best and safest service to give you the peace of mind you deserve.

Not only do we make sure that your unit is reset to it's picture perfect state before each guest; we will go out of our way to ensure that all linens, beddings, towels and other necessary items are cleaned and stocked. We will also purchase any necessary restocking of the unit, customized to the needs of each Airbnb rental.

We will send you a text with the information of your cleaner, their location and approximate completion time the day of your cleaning. When the cleaner reaches your Airbnb unit We leave this up to you, for whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under the door mat on the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.